FedEx Corporation offers a broad portfolio of transportation, e-commerce, and business services to customers and businesses worldwide. FedEx Corporation focuses on customer safety and serves its customers and communities with the highest ethical and professional standards.
My Design Process
Analysis
DEFINE
DESIGN
Why The Project
FedEx has shipped many of my packages since I started using the app about a year ago. While using the FedEx app, finding the service I needed has been difficult at least half the time. It hasn’t been a pleasant experience, so once I started learning interaction design, I wanted to improve the experience.
I know my own perspective was far from enough to make design changes, so I conducted secondary online research through user reviews as well as primary research through moderated user interviews. From there, I discovered that many other users are facing difficulties. This reaffirmed my interest in doing a UX/UI redesign for the FedEx mobile application.
UI designs don’t follow standard principles
Navigation bar is too big and distract the users’ vision
No instructions to help users scan, information is hidden
“Sign up” and “log in” page makes no sense to users
Notifications/tracking updates require an extra step to turn on
Key Problems
Show important information instead of hiding them
Help users scan the barcode effectively
Show a clear tracking stats to users
Reach UI design principle and a better interface
Solutions
Analysis
My Role
Define
Design
Duration
2.5 weeks
Design Artifacts
Adjust text size and make a clear call to action button
Improve the navigation
Add a frame for scan barcode
Show more information on tracking stats
Make a better interface
My goals for the project
Want to learn more about my end-to-end design process?